Access worldwide support for application questions, issue resolution and system health checks. Ongoing maintenance addresses regular software updates.

We know that keeping our software solutions updated is critical. Methodware clients have access to regular updates to the application, incorporating fixes, improvements and new functionality. We listen to our clients when they make recommendations about the future of our products.

When we survey our clients, they reliably provide us with one specific piece of feedback – how impressed they are with the responsiveness, knowledge, effort and attitude of our support representatives. Clients can work with support to resolve issues, answer questions and evaluate the performance of ERA in their changing environments.

Support is available by phone or email, through the web or even in person. Our three support teams are located in Europe, North America and New Zealand and coordinate with each other in order to provide comprehensive and consistent coverage. We’ll ensure that you get the answer you need when you need it.