An email from Methodware containing an activation code/s is sent to you (to the email address you specified on the demo form) almost immediately after you submit the demo form. However, there may be a number of reasons you do not receive the email from us:

• A program that blocks spam may block the email we send you, even though it is not spam
• You may have made an error when you typed in your email address
• You may not have provided a legitimate email address
• Internet/server connectivity problems

If you do not receive an email from Methodware containing the activation code and instructions for some reason, please send us an email requesting a code/s and instructions.

We realise you may possibly need longer than 30 days to trial our software. If you would like to extend the trial period for our demonstration software, please send us an email and we can provide you with a new code to enable you to trial the software for a further 30 day period.

There may be a number of reasons why you cannot download the software such as:

• Security restrictions implemented by your IT department to stop you downloading executable files, or downloading using ftp.
• Security settings in your browser
• Our server may be down (but please note, we do provide an alternative link on the screen after you press submit on the demo form so that if this is the case you can download from an alternative server)
• Conditions on the Internet at the time

Please send us an email with as much detail as you can - if you get an error message, please send us the exact wording of the message you are getting. We will try to assist you to download the software, but if that is not possible we can arrange alternative ways of delivering the software to you such as via email, or we may be able to send you a CDROM.

There are a number of reasons why demo software may not work:

• When you were downloading, the download may have been interrupted and the demo file may have been affected, or may be incomplete
• When prompted for the activation code, you may have entered the code incorrectly

So we can assist you further, please send us an email including as much information as possible about the problem you are having. If you are getting an error message when trying to use the software, please send us the exact wording of the error message so that we can try to get you up and running as quickly as possible.

Please send us an email because we can arrange alternative ways of delivering the software to you such as via email (depending on restrictions your company may have in place as to what type and size of files they will accept through), or we may be able to send you a CDROM.

Please send us an email and we will either email it to you or send it on CDROM.

We provide a brief description of our product range:
Risk Management Software
Internal Audit Software
IT Management & Control Software
and by clicking on [More...] at the end of the brief description, you will be taken to that product's page where you have access to more in-depth information for that product.

Please click here to see Methodware's contact details.

Demonstration versions of our products are available from our Demos page on this website. If you have problems downloading demos from our website, a Methodware CD is available as an alterative. This contains all downloads available on our web site, including fact sheets, quickstarts, etc for each product. You can view all of these at your leisure and once you make a purchase decision, we will simply e-mail the activation key that allows you to unlock the software. If you would like to order one of these please email us

We provide a brief description of each of our products in our product range:
Click here to see information about our Risk Management Software.
Click here to see information about our Internal Audit Software.
There is also a comparison chart featuring our Risk Management Product Range here.
By clicking on [More...] after each product name, you are then taken to another page where you have access to more in-depth information for that product.

If none of these products meet your requirements we may be able to develop a suitable customised solution for you - so please email us to discuss this option.

Methodware offers volume discounts for the purchase of multiple licences for all our products except Enterprise Risk Assessor and ORCAS. Please send us an email to enquire about volume discounts. We reserve the right to change prices without prior notification.

You may arrange payment through a major credit card (Visa, MasterCard, Diners Club, or American Express) or via a purchase order. Please note, all credit card transactions are in NZ$ calculated at the date of sale. Please email us regarding your requirements and we can provide you with a quote and payment details.

At some point in the future we will upgrade our web server to offer the secure transmission of such details. When this is complete, the purchase page will be changed to allow you to securely send your credit card details to us, however we will always offer the ability for you to fax your details to us should you wish.

Methodware licenses are "named" licenses. E.g. If a client has 1 user license licensed to 'John Smith' this means only John Smith can use the Methodware product.

Yes, Methodware offers a 30 day return policy to all our customers. If you are not completely satisfied with your purchase please send us an email providing your reasons.

Clients with current Maintenance Agreements are entitled to free technical and functional support from the Methodware support team. This support is given via phone, email or Infinite Conferencing.

Methodware has technical support centres in North America, the UK and New Zealand. Any support issues in these areas will be handled directly by local technicians. Methodware provides 24hr technical support from Sunday 7.00pm - Friday 10.00pm GMT. The support service is coordinated in a 'follow the sun' approach from our support centres in New Zealand, the UK and North America. Click here to find our contact details. Extended support can be arranged through the extensive Methodware partner network to meet additional needs.

All members of the Support team are regularly rotated through software development to ensure their product knowledge is detailed and current. Service requests submitted by phone, via the website, or by email are uniquely logged, tracked, and resolved. Priorities are assigned in line with the impact the request has on customers' business operations. Methodware customers can check the status of their support requests on line.

The Internet provides a pretty good mechanism for sending electronic mail, but delivery of a mail message is not guaranteed. We aim to respond to all correspondence within 1 business day, so if you have not received a reply within 2 business days please send it again or, fax us if it is urgent.

When you purchase a product and/or a CD we provide a user manual as an electronic document which is available once you have installed the product.

Clients who have purchased our software and who have a current Maintenance Agreement have access to Methodware's Client Center where they can periodically update their engine file to receive new functionality. The frequency that we make these available depends on the extent of the changes made.

Where there is a major change to the model or major functional enhancements are made to the underlying engine, we will issue an upgrade for which we will charge a price, unless you hold a current maintenance agreement. As is usual with PC software products, the upgrade price will vary depending on the extent of the enhancement/change. Delivery will be through our website or by e-mail.

Methodware has technical support centres in North America, the UK and New Zealand. Any support issues in these areas will be handled directly by local technicians. Methodware provides 24hr technical support from Sunday 7.00pm - Friday 10.00pm GMT. The support service is coordinated in a 'follow the sun' approach from our support centres in New Zealand, the UK and North America. Click here to find our contact details.

Extended support can be arranged through the extensive Methodware partner network to meet additional needs.

We have found that they do not run correctly under the Chinese and Korean versions of Windows. This is because they use a much larger character set and we are not able to fully test under these languages. We have not encountered any difficulties with other languages.

Some non-english versions of MS Office are not inserting graphs into Word reports correctly. This is caused by MS Office not translating the macros. We have developed a means of fixing this, so if you are currently using a Methodware product and have encountered errors when running reports please send us an email stating the language version that you are using and we will arrange to supply you with a fix.

System requirements are detailed here.

All Methodware software products are developed using the Methodware Engine which is a development toolset that allows any framework or model to be automated. It has a screen builder, rule builder, link builder and report builder. We can, therefore, easily change our products to suit end user needs and we would be happy to discuss your particular requirements with you. We have a product which allows a certain amount of customisation - it allows you to build your own assessment models - Enterprise Risk Assessor (or 'ERA')

It is not difficult to translate any of our Methodware software products provided the methodology is first translated (note - there are some Asian languages which our software cannot yet accommodate). Text files can be exported and edited by Methodware. Many reports can be edited by the end-user and reports are designed with minimal hard-coded text. The most complicated aspect would be if you needed the on-line help translated.

We have already translated a number of our products into Spanish

Methodware products are intuitive and if you have an understanding of the methodology which has been automated you will find them easy to learn. However, we do recommend that you book some training if you want to ensure you are getting the most out of our software. Because ERA is more involved, training is typically bundled with the software license purchase (training disbursements are not included). Click here to see the different training options that we can offer.

Comprehensive on-line help and a manual are provided in an electronic format when you purchase a product. Demonstration copies of our software contain on-line help and a 'Quick Start' to help step you through the software. If you need training or support in any of the methodologies you will need to contact the appropriate authors (contact us for suggested sources).

When you purchase our software:
Electronic versions of our manuals (or user guides) and comprehensive on-line help are included when you purchase a product. To access the on-line help, open your product and press <F1> on your keyboard. For recent versions of our software the on-line manual can be accessed from the Methodware Programs group in the Microsoft®Windows® Start menu. If you have an older version of our software, please send us an email to discuss your documentation needs.

Demonstration copies of our software:
A Quick Start document on navigation, key functions and features of each of our Demonstration copies can be accessed from the Methodware Programs group in the Microsoft®Windows® Start menu. We recommend that you print this guide to help you try out the demo. To access the on-line help, open the demonstration copy and press <F1> on your keyboard.

The Methodware Engine is a sophisticated product and without training and support it is too complex to use. We are able to customise products for our clients and would be happy to discuss your specific needs with you.

The Methodware Engine is a development shell that enables you to develop and customise your own methodologies. All the released products use only a portion of the functionality of the product. Briefly the toolset comprises:

• A model builder to allow any hierarchical based methodology to be input (e.g. CobiT)
• A window builder based on pre-defined components (over 50) to allow a customised look and feel
• A link builder to allow pre-defined and user-definable links to be established between pages in the methodology
• A rule builder to allow rules to be defined between pages (scoping). The rule builder allows complex logic to be incorporated in the model
• A report generator allowing 3 types of report: (1) RTF (or Word) reports - support Word Tables, Styles and Forms (2) HTML (3) DBF (flat files for input into Excel etc)

If you require more information on customised Methodware software, please send us an email

We have developed the following types of products using the Methodware Engine:

• Financial Statement checklists
• Legal compliance checklists
• Branch audit program tools
• Risk assessment tools for the health sector
• Quality audit programs

Please send us an email, we would be happy to discuss your specific needs with you.

Yes - ERA will assist a company to comply with both SOX and Basel II. You can read more about this here.

System requirements are detailed here.

This depends on the solution being implemented, the number of end users and any client-specific issues encountered.

The preferred approach for Enterprise Wide implementations is a staged parameterization that involves an initial pilot installation followed by a managed structured roll-out. Typically the pilot is conducted in the Workgroup solution or a simple Access database, but depending on the client needs, pilots can be run on the Enterprise Wide solution with a small number of Power Users.

Following the completion of the pilot stage, users move to a full Enterprise Wide environment to incorporate Power-Users (thick client) using ODBC compliant database (eg. SQL server, Oracle etc.), and Java Client users via a middleware controller setup.

We have a number of clients who are happy to act as reference sites. Please contact us if you are interested in contacting a current user.

Methodware products are used in more than 80 countries around the world by thousands of users. View some quotes and case studies from a selection of our clients.

Yes, please send us an email to discuss further.