Quality & Performance

Quality Management is gaining ground as a vital component of the GRC control process. Organisations increasingly find themselves handling an international array of suppliers and customers, and tracking quality and consistency outside the overall ERM system can no longer keep everyone up-to-date.

ERA Kairos offers a suite of solutions enabling the complete control of all ERM activities from one central hub, accessible by as many users as you need, as often as you want. Quality management is built into this set of complementary controls, providing the reassurance that quality is tracked and under control alongside all your other ERM essentials.

Within ERA Kairos, not only can you run all your usual GRC tools within streamlined workflows, you can also capture and document all of the key factors that matter to you for your quality management system, from checking cost to assessing your processes and comparing your approach to that of your competitors, and from handling customer feedback to analysing your own quality test results.

ERA fully supports the ISO 31000 standard, which encourages the alignment of strategic, management and operational functions to a common set of risk management objectives. Linking assessments to a hierarchy of corporate objectives (defined by the client) gives executives a clear sense of what risks are truly significant, and allows them to focus accordingly.

Use indicators (both KRIs and KPIs) to benchmark performance, establish notification thresholds and exchange data feeds with external systems. ERP, system monitoring, transactional – whatever you need to incorporate risk management into your performance standards.